During online order placement, Macrotick web site will obtain a real-time shipping options and estimated fees, based on your destination and availalbe carriers. These shipping fees include handling and packing fees as well as postage costs. If shipping fees are not calculated corectly and based on precise package weight and dimensions, a final shipping cost is higher than estimated fees during a check-out, Macrotick reserves the right to contact billing contact listed on the order, and ask if they will cover extra charges, or cancel the order.
If shipment destination is outside of Canada and US, there might be an additional customs and brokage charges. These charges are not related to Macrotick and tipicaly handeled by carrier who will handel the final delivery. If you require us to send an additional information with your order to minimize the costs and additional delay, please let us know before order is shipped.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. In case some of the selected items are not in stock, you might be informed during check-out that order will be split in 2 or more packages that will be shipped when items are available. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Order packages are generally dispatched within 2 days after receipt of payment and are shipped via selected shipping carrier, with a tracking and drop-off without required signature. Macrotick reserves the right, at its discretion, to select a different carrier to insure a delivery within the estimated time, and all extra charges will be covered by Macrotick, unles customer agrees to cover extra shipping charges. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method.
All Macrotick orders and invoices are available online under MyShop portal. During your first order system will automaticaly create an account for you. Please login to find out status of new orders as well. Whichever shipment choice is made, after product is shipped, we will update your order status and include a link to track your package online.